Terms of service

Welcome to Gear Hub. By accessing our website, placing an order, or purchasing any product from Gear Hub, you agree to be bound by these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

These Terms apply to all users, including browsers, customers, and anyone who accesses the website.

1. GENERAL CONDITIONS

  1. Gear Hub reserves the right to refuse service to anyone for any reason at any time, including but not limited to suspected fraud, misuse, or abusive behavior.

  2. You agree not to use our products or website for any unlawful or unauthorized purpose.

  3. Any violation of these Terms may result in suspension or termination of access to our services.

2. ACCURACY OF INFORMATION

  1. We work to ensure product descriptions, specifications, pricing, and availability are accurate. However, errors may occur (including pricing errors, stock status, or specification discrepancies).

  2. Product images are for illustration purposes; actual product appearance may vary slightly due to manufacturing variations, lighting, wood grain, finishes, or packaging updates.

  3. In case of inaccurate information, Gear Hub reserves the right to correct it and to cancel or refuse any order placed based on incorrect information.

3. ELIGIBILITY & USER RESPONSIBILITY

  1. You confirm that you are legally able to enter into a binding contract and are providing accurate information when ordering.

  2. You are responsible for ensuring the selected product is suitable for your needs before purchasing (size, compatibility, specifications, and requirements).

  3. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and all activity under your account.

4. ORDERS, ACCEPTANCE & CANCELLATION

  1. Submitting an order does not guarantee acceptance. An order is considered accepted only after confirmation by Gear Hub and/or successful payment or deposit processing (as applicable).

  2. Gear Hub may cancel an order at its discretion, including due to:

    • Stock unavailability

    • Pricing or listing errors

    • Suspected fraud

    • Failure to confirm details or payment

  3. If an order is cancelled after payment, refunds (if applicable) will be processed through the original payment method according to our Return & Refund Policy.

5. PRICING & PAYMENTS

  1. All prices are listed in Egyptian Pounds (EGP) unless stated otherwise.

  2. Prices may change without prior notice.

  3. Payments are processed through Shopify-supported payment providers and/or approved payment methods.

  4. Promotional offers, discounts, and bundles may have additional terms and may be modified or discontinued at any time.

6. DEPOSIT POLICY (SHIPPED ORDERS)

  1. For orders requiring shipping, a 50% deposit is required before dispatch to confirm and reserve the product.

  2. Orders are not prepared or shipped until the deposit is received and confirmed.

  3. Special-order items (items requested specifically for a customer and sourced on demand) may require deposits that become non-refundable once the order has been placed with the supplier or reserved specifically for the customer.

7. SHIPPING, DELIVERY & RECEIVING CONDITIONS

  1. Shipping is typically completed within 5 business days after deposit confirmation, unless otherwise stated.

  2. Delivery timelines may vary due to courier operations, public holidays, or external factors outside Gear Hub’s control.

  3. Shipping fees are paid directly to the shipping representative upon delivery, unless explicitly stated otherwise.

  4. The customer must pay the shipping fee before opening the package.

    • Opening the package before settling the shipping fee is not permitted.

  5. Customers must provide accurate delivery information. Gear Hub is not responsible for delivery issues caused by incorrect addresses or unreachable contact numbers.

8. RETURNS, REFUNDS & EXCHANGES

Returns and refunds are governed by our Return & Refund Policy, which is incorporated into these Terms by reference.

Key principles include:

  • Eligible returns within 14 days for products that are unused and in original condition, in alignment with Egyptian Consumer Protection Law.

  • Accessories and consumables are not returnable once opened for hygiene and product integrity reasons.

  • Items showing wear, damage, scratches, modifications, or signs of use may be rejected for return.

For full conditions, please refer to the Return & Refund Policy page.

9. WARRANTY & DEFECTIVE PRODUCTS

  1. Manufacturing defects may be handled through repair, replacement, or refund after inspection and confirmation.

  2. Warranty coverage (if provided by the manufacturer) is subject to the manufacturer’s terms.

  3. Warranty does not cover:

    • Damage caused by misuse, neglect, improper storage, or accidents

    • Unauthorized modifications or repairs

    • Normal wear and tear (e.g., strings, fret wear, cosmetic aging)

    • Damage caused by humidity, heat, liquids, or unsuitable environmental conditions

10. TECHNICAL CHECKS & SETUP SERVICES

  1. Certain instruments may require setup adjustments (action, intonation, truss rod, string changes) as part of normal ownership and playing preference.

  2. Any setup services performed at the customer’s request are considered usage/modification and may affect return eligibility if the product is no longer in original condition.

11. INTELLECTUAL PROPERTY

  1. All content on this website (including text, logos, product images, design elements, and branding) is owned by or licensed to Gear Hub.

  2. You may not copy, reproduce, distribute, or exploit any content without prior written permission.

12. USER CONDUCT & PROHIBITED USE

You agree not to:

  • Use the website for fraud, abuse, or unlawful activities

  • Attempt to interfere with website security or functionality

  • Upload malicious code, spam, or harmful content

  • Misrepresent identity or payment information

Gear Hub reserves the right to restrict access or cancel orders associated with prohibited use.

13. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law:

  1. Gear Hub is not liable for indirect damages, including loss of profits, loss of data, or business interruption.

  2. Gear Hub is not responsible for damage resulting from:

    • Improper use

    • Unauthorized modifications

    • Incorrect storage conditions

    • Lack of maintenance

  3. Our total liability, if any, shall not exceed the amount paid for the product in question.

14. INDEMNIFICATION

You agree to indemnify and hold Gear Hub harmless from any claims, damages, liabilities, and expenses arising from your violation of these Terms or misuse of any product purchased from Gear Hub.

15. FORCE MAJEURE

Gear Hub is not responsible for delays or failures caused by events beyond reasonable control, including courier disruptions, supply issues, strikes, government actions, or natural events.

16. GOVERNING LAW

These Terms are governed by the laws and regulations of the Arab Republic of Egypt. Any disputes shall be handled through the competent authorities in Egypt, unless otherwise required by mandatory consumer protection rules.

17. CHANGES TO TERMS

Gear Hub may update these Terms at any time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of the website after updates constitutes acceptance of the revised Terms.