Shipping policy

1. Deposit Requirement

For shipped orders:

  • A 50% non-negotiable deposit is required before dispatch to reserve the product.

  • Orders will not be prepared, reserved, or shipped until the deposit is confirmed.

For special-order items, deposits become non-refundable once the order is placed with the supplier.

2. Shipping Timeline

  • Orders are shipped within 5 business days after deposit confirmation, unless otherwise stated.

  • Delivery times may vary depending on courier operations and external factors beyond our control.

3. Remaining Balance & Delivery Conditions

  • The remaining balance must be settled before or at the time of delivery, as agreed.

  • Shipping fees must be paid directly to the courier representative.

  • Customers must settle the shipping fee before opening the package.

  • Opening the package before payment of shipping fees is not permitted.

4. Risk & Responsibility Transfer

Responsibility for the product transfers to the customer once:

  • The courier confirms delivery, and

  • The customer signs or acknowledges receipt.

Gear Hub is not responsible for damage occurring after confirmed delivery.

5. Failed Delivery

If delivery fails due to:

  • Incorrect address

  • Unreachable phone number

  • Customer refusal after dispatch

Re-shipping fees may apply.

If a customer refuses the shipment after dispatch (without valid defect claim), shipping costs will be deducted from any refundable amount.

6. Order Cancellation

  • Orders may be cancelled before shipment.

  • If cancellation occurs before dispatch and the product is not a special order, the deposit will be refunded after deducting payment processing fees, if applicable.

  • Orders cannot be cancelled after shipment has been dispatched.